Answers to the most common questions about orders, shipping, returns, and products. Can't find what you're looking for? Contact us.
How much does shipping cost?
For orders under €100, shipping costs €7; over €100, it is free. For Spain and France, the cost is €25. You can find all the details on the Shipping page.
How long does it take for my order to arrive?
Orders are generally processed within 24/48 business hours. As soon as the package is shipped, you will receive an email with the tracking code to follow its delivery.
Can I pick up the order at your location?
Yes. At checkout, choose pickup at our location at Via Cristoforo Colombo 14 in Sarmato (PC): you do not pay for shipping and we will notify you when the order is ready.
What payment methods do you accept?
Payment is made through the secure Shopify checkout: at the time of purchase, you can see all available methods, such as payment cards and digital wallets.
Can I change or cancel an order?
Contact us as soon as possible at +39 331 432 0978 or at agrofatasrl@gmail.com, providing the order number: if the order has not yet been shipped, we can change or cancel it.
How do I return a product?
You have 14 days from delivery to exercise your right of withdrawal: simply let us know your decision by email. The product must be returned within 14 days of notification, and the return shipping costs are at your expense. Read the Refund Policy.
When will I receive my refund?
The refund is issued within 14 days of notification of withdrawal, using the same payment method used for the purchase. It may be withheld until we receive the product or proof of return shipment.
Are the products covered by a warranty?
Yes: all products are covered by the 2-year legal warranty of conformity from delivery. If an item arrives damaged or does not work, write to us with the order number and some photos.
When is a license required for plant protection products?
A license is mandatory for plant protection products for professional use. Products for non-professional use (PFnPE) are found in the dedicated collection and can be purchased by anyone. For items that require a license, we will contact you after the order.
Can I get an invoice?
Yes. Write to us at agrofatasrl@gmail.com with the order number and billing details (company name, VAT number or tax code, SDI code or PEC).
I don't know which product to choose, can you help me?
Of course. Call or write to us at +39 331 432 0978 or at agrofatasrl@gmail.com: our technical staff will recommend the right product for your garden, vegetable patch, or crop.
A product is sold out: will it be available again?
Many items are periodically restocked. Contact us, indicating the product: we will tell you when it is back in stock or suggest an equivalent alternative.